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What we do
Diagnosis first. Development second.
Most organisations jump straight to a remedy. We start by finding out what is really wrong, because the right fix depends entirely on the right diagnosis.
01 · The front door
Diagnostic Sprint
Four weeks to a root cause you can act on.
The Diagnostic Sprint is how most clients start with us. You bring a problem you can feel but can't fully explain: people leaving, a team stuck below its potential, a change programme that hasn't landed.
In four weeks we talk to your people, test what we hear with a short survey, study the data you already hold and work out what is actually driving the problem. Then we tell you, clearly and in writing.
What you receive
- A written root-cause report in plain English, with the evidence behind every finding
- A 90-minute readout with your leadership team
- The three changes that will matter most, ranked, with suggested owners
- Anonymised themes from every interview, so nothing useful is lost
02 · Ongoing
Insight Retainer
An outside head of insight, on call every month.
Once you've seen what a diagnosis can do, the next question is how to keep that view. The Insight Retainer gives you a standing outside perspective on your organisation.
Each month we run a short pulse survey or a round of interviews on the question that matters most right now, and review the findings with you. You catch problems while they are still small, and you can see whether your changes are working.
What you receive
- A monthly pulse survey or interview round, designed around your current priorities
- A one-page readout each month: what moved, what didn't, and why
- A standing monthly review with the leader who owns the agenda
- Priority access for a Sprint when a bigger question comes up
03 · The fix
Leadership Programmes
Coaching and team routines, built on what the evidence found.
When the diagnosis shows that the answer lies in how managers lead or how a team works together, we design the programme to fix exactly that, and nothing else.
Programmes combine one-to-one coaching for leaders, team sessions and simple routines that keep the change going after we leave. We measure progress against the baseline from your diagnostic, so you can see whether it worked.
What it can include
- One-to-one coaching for leaders and high-potential managers
- Team workshops that tackle the real challenges, with steps people can act on the next day
- Manager routines: one-to-ones, team rhythms and feedback that stick
- A follow-up pulse to measure the change against your baseline
04 · For firms
Research Partner
An evidence base for consulting and training firms.
Many coaching and training firms sell good programmes without the research to show what a client really needs. We can be that research arm.
We run the diagnostic under your brand or alongside you, and hand you the evidence to design and sell the right programme. Terms are agreed in writing before any work begins.
How it works
- Diagnostics delivered under your brand or co-branded
- Findings shaped for your programme design
- Clear referral and partner terms, agreed upfront
The engagement path
Most clients move through three stages.
You can stop after any stage. Most don't, because each one makes the next more useful.
Diagnose
A four-week Diagnostic Sprint finds the root cause and sets the baseline.
Fix
A leadership or team programme, designed around the findings.
Sustain
An Insight Retainer keeps listening, so you see whether it held.
Inside a Sprint
Week by week.
Listen
Fifteen to twenty-five confidential conversations across levels: leaders, managers, the people doing the work, and where it matters, your customers.
→ Interview notes, early themes
Measure
A short pulse survey to test what we heard at scale, alongside the data you already hold: attrition, engagement scores, performance, exits.
→ Survey results, data review
Diagnose
We separate symptoms from causes. Patterns are checked against the evidence until one explanation holds up better than the rest.
→ The root cause, in writing
Readout
A plain-English report and a 90-minute session with your leadership team. We leave you with the three changes that will matter most.
→ Report, readout, three changes
Questions
Asked often.
How big does our organisation need to be?
Who sees what people tell you in interviews?
We already run an engagement survey. Why do we need this?
Do you only diagnose, or do you help fix things too?
Can you work remotely?
How is it priced?
Work with us
Bring us the question you can't answer.
Tell us what you're seeing. Shruti will reply herself, usually within two working days, and you'll know quickly whether a diagnostic is the right next step.
Get in touch